October 4th, 2011

How to report sexual harassment on SMRT trains

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The following was shared with us by AWARE member Ho Anqi. You can read her Facebook note on reporting sexual harassment on SMRT trains here.

By Ho Anqi

I wrote in to ST pertaining to sexual harassment on SMRT in early September. Read my letter here.

In a string of emails with SMRT (see below) after the letter was published, they shared what could be done to engage SMRT in the event of sexual harassment.

TWO STEPS

In the event of harassment:

1. Press the Emergency Communication Button (ECB) located at the side of the train door to speak to the train officer.

2. Share that you were harassed and indicate the carriage number. The carriage number is 4-digit (for example “2322”), and is displayed at the joining part of each car, above the two seater.

What happens next:

The train officer will not open the train doors until the station staff arrives. They will be able to identify your carriage because the carriage number is also display on the exterior of train car, at the lower part of the train body.

You will have to beckon to the station staff and let them know who the culprit is.

The station staff will advise the culprit to alight from the train for further investigation.

You can request for the Transcoms Police officers to be activated.

THE EMAILS

Email 1:

Our Ref: MM-CT-1109-0202

Dear Ms Ho

Thank you for your email.

We are sorry to learn of the incident that you encountered in the train.

Passengers who are harassed or molested during their train journey are advised to report the matter to our staff immediately. Passengers can also activate the Emergency Communication Button (ECB), located at the side of the train door. This will allow the passenger to communicate with the Train Officer, who will then alert staff at the next station to assist the passenger.

We hope the above information is helpful.

Email 2:

Our Ref: MM-CT-1109-0202

Dear Ms Ho

Thank you for your reply.

We wish to share that once the ECB is activated, the Train Officer (TO) will request the passenger who pressed the ECB to speak through the intercom in the train. The passenger will need to briefly share what had happened and which car number she/he is in. For molest cases, the TO will not open the doors until the station staff arrives. The victim will then inform the station staff who is the culprit and station staff will advise them to alight from the train for further investigation. The Transcoms Police officers will be activated if the victim wishes to pursue the matter.

We hold a regular safety and security public education programme, SMRT Community Emergency Prreparedness Programme. You may be interested to participate in the programme. For more information, please view: http://www.smrt.com.sg/about_us/security.asp.

We look forward to your participation in the programme.

Email 3:

Our Ref: MM-CT-1109-0202

Dear Ms Ho

The car number (4-digit, for example “2322”) is displayed at the joining part of each car, above the two-seater. The same number is also display on the exterior of train car, at the lower part of the train body. We can send you pictures next week if necessary.

Thank you.

Yours sincerely

Ang Siew Tee (Ms)
Senior Officer, Customer Relations
Corporate Marketing and Communications
SMRT Corporation Ltd

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